Hungarian/German Service Action Coordinator

About the role

A client of Cross Border Talents is looking for a Hungarian/German-speaking service action coordinator to work in a fast-paced, multicultural environment. The role covers handling breakdowns for supported products, following up open cases and securing financial arrangements, with the company paying for a 4-week training course in the UK.

Key responsibilities

• Handle the full breakdown process in the required languages for all products supported within the department, according to the procedures
• Follow up open cases actively through the monitor information system
• Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines
• Escalate cases according to the escalation process
• Communicate clearly and correctly with all parties using the acquired technical understanding

Required profile

• Hungarian and German, with English
• Previous experience in a customer service role
• Technical awareness of commercial vehicles
• Ability to attend a 4-week training course in the UK, paid by the company

Required skills

• Basic skills in MS Office applications
• Excellent interpersonal and active listening skills
• Clear communication and problem-solving mindset
• Strong attention to detail, teamwork, multitasking and organisation