Action Service Coordinator (Romanian, Bulgarian, German)

About the role

A client of Cross Border Talents is looking for an action service coordinator based in Bolintin-Deal. The role works in a fast-paced, multicultural environment with colleagues from around the world, and focuses on handling breakdowns and supporting customers in Romanian, Bulgarian and German.

Key responsibilities

• Handle the full breakdown process in the required languages for all products supported by the department, following the procedures
• Follow up open cases actively through the monitoring information system
• Arrange the financial aspects of a breakdown according to warranty, soft products and financial routines
• Escalate cases according to the escalation process
• Communicate clearly and correctly with all parties using the technical knowledge gained

Required profile

• Romanian, Bulgarian and German, with English
• Previous experience in a customer service role
• Technical awareness of commercial vehicles
• Excellent interpersonal and active listening skills, and clear communication
• Problem-solving mindset, strong attention to detail, teamwork, multitasking and organisation

Required skills

• Basic skills in MS Office applications
• Technical awareness of commercial vehicles