Field Service Manager - Mining Equipment

About the role

Sandvik, a global high-tech engineering group supplying equipment, tools, service and technical solutions for mining and construction, is looking for a hands-on Field Service Manager / Coordinator in Bucharest. You will provide technical and operational leadership in the service, commissioning and performance optimisation of mechanical, hydraulic, electrical and automation systems on Sandvik mining equipment, ensuring safe execution, system reliability and customer performance.

Key responsibilities

• Lead field service operations for surface drill rigs, roadheaders and Sandvik mining equipment at key customer sites.
• Manage troubleshooting, maintenance, repairs and commissioning across mechanical, electrical, hydraulic and automation systems.
• Plan and supervise servicing and commissioning, ensuring tools, parts and resources are available.
• Act as first-line escalation by leading root cause analysis and implementing preventive, cost-effective solutions.
• Train, coach and mentor customers and internal teams, and work with Sales and Service teams to improve equipment performance and customer satisfaction.
• Ensure accurate technical reporting, safety compliance and adherence to Sandvik policies and regulatory standards.
• Drive continuous improvement, operational efficiency and post-service performance validation.

Required profile

• Technical certification or diploma in mechanical or electrical fields, with at least 3 years of related experience with industry-specific equipment.
• Fluent English is a must; clean driving licence and readiness to travel up to 85% of the time.
• Drilling experience with surface mining equipment is an advantage.
• Proven ability to build strong relationships with internal and external customers, ethical conduct, and proactive, customer-centred leadership.

Required skills

• Ability to read blueprints and interpret equipment schematics.
• Ability to facilitate technical training and convey detailed information.