Technical Support Engineer & Analyst (English & French)

About the role

We are looking for two Technical Support Engineers & Analysts to join our Product Support & Development team in Cluj-Napoca. The role is hybrid, requiring at least three days per week in the office, and includes weekend/holiday first‑level support on rotating shifts.

Key responsibilities

• Provide first‑line functional and technical support for SAMARSH applications (batch and real‑time), diagnose issues and coordinate with specialists.
• Manage service tickets in Azure DevOps, JIRA or ServiceNow, ensuring timely logging, prioritisation and escalation according to SLA.
• Perform basic MSSQL maintenance, run simple queries and procedures, and conduct first‑level database health checks.
• Maintain Windows Server and IIS environments, monitor system health and support basic infrastructure operations.
• Develop and maintain runbooks, knowledge‑base articles and operational documentation.
• Participate in shift coverage for weekend and holiday support, ensuring smooth handovers.

Required profile

• 4‑6 years of experience in production or support roles.
• Strong MSSQL background (3+ years) and basic web‑app/API knowledge.
• Professional English (C1) and French (B2) proficiency.
• BS degree in IT, Computer Science or related field.
• Analytical mindset with strong problem‑solving and root‑cause analysis skills.

Required skills

• MSSQL
• Windows Server
• IIS
• PowerShell (or similar scripting)
• Azure DevOps or JIRA
• ServiceNow

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with flexible benefits up to 20% of annual salary.
• 30+ days of paid time off, performance bonus scheme, and various insurance benefits.