OS Installed Base Account Specialist

About the role

Hewlett Packard Enterprise is hiring an OS Installed Base Account Specialist in Bucharest. The role is hybrid, with about two days per week spent in an HPE office. It covers the day-to-day operation of customer accounts, contract renewals and upsell opportunities, working closely with OS Customer Success Managers, OS Specialists and the Account Operations Lead.

Key responsibilities

• Act as the primary day-to-day contact for assigned customer accounts, handling inquiries, requests and issue resolution professionally and on time
• Manage daily operational activities and ensure a smooth customer experience
• Own the contract renewal lifecycle, including renewals, conversions and service updates
• Identify opportunities to expand existing contracts (upsell, add-on services)
• Support larger and more complex renewals with OS Specialists and CSMs
• Build strong customer relationships and act as a trusted operational partner
• Work with OS CSMs, OS Specialists and the Account Operations Lead to execute operational tasks
• Use HPE tools, processes and methodologies effectively
• Contribute to planning, forecasting inputs and data validation
• Support process improvements and smaller coordination or project activities

Required profile

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years of experience
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, mastery of English, and ability to communicate with stakeholders, including management-level discussions

Required skills

• Understanding of sales operations processes and contract lifecycle management
• Experience with planning and forecasting methodologies
• Ability to work with data and generate actionable insights
• Experience with tools and processes supporting sales and operations activities

What we offer

• A comprehensive suite of health and wellbeing benefits for employees and their loved ones
• Programs for personal and professional development
• An inclusive workplace with flexibility to manage work and personal needs