IT Service Desk Support with German

About the role

Accenture is looking for a German‑speaking IT Service Desk Support professional to join its early‑career team for a one‑year fixed‑term assignment. You will be the first point of contact for internal and external users, logging and resolving incidents while ensuring high‑quality service.

Key responsibilities

• Receive, log and document customer problems, requests and incidents.
• Identify issues, follow defined procedures and resolve them or route to the appropriate team.
• Document troubleshooting steps in the data capture tool and notify responsible parties.
• Escalate incidents according to Service Level Agreements to guarantee timely handling.
• Maintain knowledge of the customer’s business environment, SLAs and product performance requirements.
• Participate in on‑the‑job and classroom training to enhance product and industry knowledge.

Required profile

• Strong customer interaction and problem‑solving abilities.
• Fluent German and upper‑intermediate English.
• Excellent organizational, time‑management and communication skills.
• Professional discretion, confidentiality and judgment.
• Team‑player with conflict‑management capabilities.
• Self‑motivated with a positive attitude and flexibility to take on additional tasks.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Home‑working and flexible working hours.
• Benefits package including employee discounts, healthcare program, insurance, cafeteria vouchers and language bonuses.