Order Management Analyst (German) – Fixed‑Term

About the role

We are seeking an Order Management Analyst with German language skills to join Bosch Service Solutions in Timișoara on a one‑year fixed‑term contract. The role focuses on timely and accurate processing of orders and software subscriptions within the Diagnose Service System (DiSS) while delivering excellent customer service.

Key responsibilities

• Process orders and software subscriptions in the Diagnose Service System (DiSS) accurately and on time.
• Provide customers with information on software licensing, subscriptions, and order status.
• Manage subscription and service contracts, including claim handling, returns, licensing inquiries and invoice clarifications.
• Maintain and update CRM and DiSS databases, book service charges and generate monthly billing.
• Respond to customer inquiries via phone and email promptly, ensuring high satisfaction.
• Create and verify various reports, support product phase‑out actions and marketing activities for new products.
• Collaborate with internal departments to resolve customer issues and participate in continuous‑improvement projects.
• Train and support team members and perform any other tasks assigned by the supervisor.

Required profile

• Fluent in English and German.
• Solution‑oriented, proactive and reliable with strong analytical thinking.
• Excellent written and oral communication, active listening and conflict‑management skills.
• Customer‑service experience with attention to detail.
• Ability to work independently, adapt to change and function well in a team.

Required skills

• Microsoft Excel
• Microsoft Word