Lead, Customer Contact and Sales Tools Management

About the role

Hewlett Packard Enterprise is hiring a Lead for Customer Contact and Sales Tools Management in Bucharest, Romania. The role is hybrid, with about two days per week spent in an HPE office. It covers the management of sales tools and capabilities, including the SFDC platform, and acts as the main interface between sales and IT, vendors and other functions.

Key responsibilities

• Work with business stakeholders and process owners to manage new capability requests, assess impacts and document requirements according to platform and compliance standards.
• Act as the central contact for new features and changes, evaluating impacts on the SFDC platform and collaborating with other capabilities, Advanced Admin and IT.
• Own end-to-end delivery of SFDC capability releases, from scope and design through testing and validation, with sign-off at each phase.
• Provide tool and process documentation for training and change management, and run read-outs for stakeholders and support teams.
• Review Salesforce.com releases and recommend new features and roadmaps with Advanced Admin.
• Monitor production cases, handle escalations and support MADO integrations, including system, capability and data maps.
• Define and scope scenarios triggered by business, IT or project changes affecting Sales, Partner and HPE Operations personas, and govern changes while protecting the SF environment.
• Ensure user stories and requirements are fully understood and documented, and help manage solution development with Advanced Admin, IT and business.
• Create and maintain test scripts, develop playbooks, and drive process and operational improvements for a better user experience.
• Support sales M&A due diligence and the integration of acquisitions.

Required profile

• Bachelor's or master's degree in business management or equivalent.
• Typically 6 to 10 years of experience.
• Experience designing and implementing process and tools management frameworks for sales capabilities.
• Mastery of English and the local language.
• Strong stakeholder engagement, able to interface with directors and VPs.

Required skills

• Thorough understanding of business and sales operations practices and process design.
• Ability to explain how sales tools and capabilities align with business processes.

What we offer

• A comprehensive health and wellbeing benefits package.
• Programs for personal and professional development.
• An inclusive workplace with flexibility to manage work and personal needs.