Global Tier 1 Supply Chain Deal Manager

About the role

As Supply Chain Deal Manager (SCDM) for Global Tier 1 accounts, you will support the performance of selected global accounts worldwide, managing end-to-end global operations and delivering a consistent customer experience and operational excellence. You will lead cross-functional teams, drive account improvement plans and influence stakeholders at all levels, with a strong focus on innovation, proactive problem-solving and executive-level communication.

Key responsibilities

• Lead end-to-end supply chain operations for global accounts and develop supply chain strategies tailored to each account's requirements and new projects.
• Monitor global performance, manage deviations and own worldwide Total Customer Experience (TCE) performance, ensuring delivery against speed and predictability.
• Coordinate with COS across markets to secure smooth operations and resolve escalations, and manage major escalations at market or world level with clear communication to management and executives.
• Drive continuous improvement plans and customer-specific improvement plans together with Account Teams and Customer Operations Managers.
• Prepare and present the Speed Account Review (SPR) to directors, presenting worldwide account status and enabling data-driven decisions.
• Manage inventory planning (e.g., NA inventory) based on customer stocking needs, and provide visibility on aged profit, allocation holds and repricing status to improve predictability and cash flow.
• Analyze global order behaviour patterns and supply chain deviations, and propose structured plans of action to resolve critical issues.
• Build strong relationships with internal stakeholders and external customers, and contribute to customizing dashboards to increase tool adoption and executive reporting.

Required profile

• First-level university degree or equivalent experience.
• Typically 4-6 years of experience in a supply chain or customer service function.
• Experience working with global, cross-functional teams and excellent written and verbal English.

Required skills

• End-to-end order management processes and TCE knowledge.
• Performance management of KPIs and data-driven decision making.
• Stakeholder management, influencing and executive communication.
• Customer-facing, problem-solving, strategic thinking and continuous improvement mindset.
• Process and project management knowledge, digital fluency and analytical skills.