Tradewin Consultant (Customer Service Agent)

About the role

Tradewin is an international trade consulting company offering customs and trade regulatory compliance, logistics and trade data management advice, with services such as HS classification, binding rulings, duty mitigation and supply chain security. Expeditors is hiring a full-time Tradewin Consultant (Customer Service Agent) in Bucharest who ensures data and information are entered correctly and on time into the operating system, communicates with colleagues in other Expeditors offices and Tradewin, and supports the Customer Service departments.

Key responsibilities

• Keep the flow of data continuous and correct, following company procedures
• Enter data accurately and on time in the operating system, paying close attention to detail
• Track the status of activities in the department and update client information so clients and the Expeditors network can see progress
• Offer permanent solutions to client requests and follow client SOPs and instructions
• Process information only in line with Expeditors rules, including the Operations Manual (PAHO), government regulations and customer policies
• Meet performance indicators (KPIs) and quality standards, and check the accuracy of managed documents
• Maintain complete and accurate records of client projects and inform managers of issues needing support
• Respect data confidentiality and help improve Tradewin products
• Communicate professionally with internal and external clients and supervise and support Tradewin team members in the Bucharest Service Center

Required profile

• Good results in individual work and in teams, with flexibility and initiative
• Ability to work under stress, meet deadlines and handle conflicts professionally
• Fluent written and spoken English
• Experience using computers and software applications

What we offer

• Meal tickets and health plan (medical)
• Life insurance
• Free shuttle service to/from Aviatorilor Metro station
• Employee stock purchase plan
• Training and personnel development program with growth opportunities
• Employee referral bonus