Customer Services Manager – Baggage Handling Systems

About the role

Alstef Group, a leader in turnkey automated airport solutions, is looking for a Customer Services Manager (F/M) in Otopeni, Romania. Reporting to the Airport Systems Maintenance Department Manager based in France, you will manage the ongoing baggage handling system maintenance contract and develop new maintenance contracts (baggage sorting, screening and conveying systems) in Romania. The role covers both technical and commercial follow-up and ensures the financial performance of the contracts.

Key responsibilities

• Manage a team of 2 engineers and coordinate maintenance subcontractors
• Ensure compliance with site safety rules and PPE use by internal teams and subcontractors
• Manage commercial relationships with clients, prepare quotations and develop business
• Take part in tenders and cost estimations for maintenance activities
• Oversee administrative and financial management of contracts: records, invoicing and payments
• Follow up client installations in the CMMS, propose extra works and improvements
• Manage schedules and budgets for maintenance contracts
• Coordinate technicians, design offices and implementation teams, and monitor work at client sites
• Ensure intervention reports are completed and sent to clients on time
• Provide technical support to clients (troubleshooting, improvement studies)
• Occasional short business trips to France are expected

Required profile

• University degree in engineering (mechanical, electrical or automation)
• Based in Bucharest, speaks Romanian and English (French is a plus)
• Experience delivering industrial maintenance contracts on critical systems for demanding customers
• Experience managing subcontractors
• Knowledge of complex systems maintenance (mechanical, electrical, automation and IT)
• Excellent presentation, verbal, written and communication skills, good organisational skills and ability to multi-task
• Experience in BHS or logistics is a plus