IT Support Analyst - Local IT & Support

About the role

METRO.digital, the digital arm of METRO, one of the leading international wholesalers in food, is looking for an IT Support Analyst for its local IT and support squad in Bucharest. The team provides reliable IT support to employees so that workplace devices, applications, accounts and IT services run effectively and securely. The position is full-time and sits at grade IT Support Analyst ISA2 (Md3).

Key responsibilities

• Provide Level 1 and Level 2 technical support, remotely and on-site.
• Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network, VPN, printing and peripheral issues.
• Install, configure, deploy, replace and maintain laptops and other workplace IT equipment.
• Support user accounts, authentication, MFA, Active Directory / Entra ID and access requests.
• Support Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint and Office apps.
• Support meeting rooms, Teams Rooms, videoconferencing equipment, printers and other workplace technologies.
• Manage incidents and service requests according to ITSM processes and SLAs.
• Support onboarding, offboarding, equipment allocation and asset lifecycle management.
• Follow IT security standards and escalate security incidents or infrastructure issues.
• Maintain technical documentation, knowledge articles, asset records and troubleshooting procedures.
• Collaborate with infrastructure, network, security, application, procurement and external support teams, and take part in projects, rollouts, migrations and office changes.
• Manage hardware processes for end-users, including buying, indexing and delivery of IT assets via couriers.

Required profile

• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Security awareness and attention to detail.
• Ability to work independently and collaborate with specialized IT teams.

Required skills

• Windows and macOS administration.
• Microsoft 365, Active Directory / Entra ID and Intune.
• Basic networking (LAN, Wi-Fi, VPN, DNS, DHCP).
• ITSM / ticketing-system experience; familiarity with Jira and Service Now.

What we offer

• Hybrid and agile work in a flexible, multicultural environment.
• Individual and company-wide training and development programmes.
• Support at every stage of your professional journey.