IT Service Desk Engineer
miele · Braşov
Job description
About the role
Miele is looking for an IT Service Desk Engineer in Brasov to deliver high-quality IT support to internal users. The role provides first-level support for hardware, software, applications and user access issues by phone, ticketing systems and remote support tools.
Key responsibilities
- Analyze, prioritize, resolve and document incidents and requests
- Escalate complex cases to higher support levels when needed
- Maintain clear communication with users and accurate case documentation
- Contribute to a professional IT support environment focused on reliable service delivery and continuous improvement
Required profile
- At least 1 year of IT experience, including IT Service Desk experience
- Excellent communication skills, problem-solving ability and fluency in English
Required skills
- Strong knowledge of Windows and Microsoft Office
- Familiarity with Active Directory
- Basic understanding of networks and ideally SAP
- Experience with ITSM processes and ticketing systems such as ServiceNow
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Published 7 hours ago
Expires 1 month from now
2 views · 0 interested
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miele
Braşov