Customer Loyalty Specialist with French

About the role

ING Hubs Romania, which provides software development, data management, risk and compliance, audit and retail operations services to 24 ING units worldwide, is looking for a Customer Loyalty Specialist to join its Client Services Business team. You will work in the Customer Loyalty Team, handling operational requests from corporate international clients and supporting account administration.

Key responsibilities

• Resolve daily operational challenges by discussing them with other departments outside your area of expertise.
• Handle requests from corporate international clients and manage operational and non-commercial client documentation, such as account opening confirmations and capital increase letters.
• Contact clients about account administration, recalculations, payment investigations and general banking operations (excluding commercial matters).
• Keep static client data and documentation accurate and complete in banking systems.
• Open, close, block or unblock client accounts, set up automatic balance transfers and interest postings, and verify client signatures.
• Process documentary products such as guarantees and amendments, analyse guarantee letters for limits, amounts, tenors and expiry dates, and correct client accounts.
• Investigate operational errors reported by clients and investigate payment disputes.
• Send Swift messages confirming client payments and handle banking correspondence with other financial institutions.
• Take part in Agile working methods, including daily stand-ups and retrospectives, and engage in local and international projects.

Required profile

• Bachelor's degree or high school diploma with an economic profile, plus relevant experience and training in banking operations or accounting.
• At least one year of operational banking experience, preferably in a client-facing role (phone, email and chat).
• Training in customer service and banking operations.
• Fluent spoken and written French and solid English.
• Understanding of banking legislation and regulations.
• Strong oral and written communication, collaboration, client orientation and organisational skills.

Required skills

• Proficiency in MS Office.
• Knowledge of banking operations and banking legislation.