Customer Loyalty Member with English

About the role

ING Hubs Romania is looking for a Customer Loyalty Member to join its Client Services Team. You will resolve daily operational challenges, handle requests from corporate international clients and support client account administration in an international, dynamic and expanding team.

Key responsibilities

• Resolve daily operational challenges by discussing them with other departments outside your area of expertise.
• Handle requests from corporate international clients and manage operational and non-commercial client documentation, such as account opening confirmations and capital increase letters.
• Contact clients about account administration, recalculations, payment investigations and general banking operations (excluding commercial aspects).
• Keep static data and client documentation accurate and complete in banking systems, and open, close, block or unblock accounts on request.
• Set up accounts for automatic balance transfers and interest postings, verify client signatures and sign confirmations on account status with Relationship Managers.
• Process documentary products such as guarantees and amendments, correct client accounts and investigate operational errors reported by clients.
• Provide Swift messages confirming payments and handle banking correspondence with financial institutions.
• Take part in Agile work: daily stand-ups, retrospectives, local and international projects, and internal and client testing activities.

Required profile

• Bachelor's degree or high school diploma with an economic profile, plus relevant experience and training in banking operations or accounting.
• At least one year of operational banking experience, preferably in a client-facing role (phone, email and chat).
• Training in customer service and banking operations.
• Understanding of banking legislation and regulations.
• Excellent client orientation, patience, clear oral and written communication, flexibility, accuracy and stress resistance.

Required skills

• English at B2/C1 level, spoken and written.
• Proficiency in MS Office.