Customer Service Agent – Bulgarian

About the role

KONE is seeking a Bulgarian‑speaking Customer Service Agent to join its Customer Care team in Bucharest. You will handle emergency calls, respond to inbound customer requests, and conduct follow‑up outreach while providing clear, empathetic communication.

Key responsibilities

• Emergency support: receive urgent calls, dispatch technicians, and guide passengers stuck in elevators.
• Inbound customer requests: answer calls and messages within SLA, resolve inquiries, log complaints, and update customer data.
• Outbound follow‑up: conduct post‑service surveys, welcome calls, and periodic outreach for campaigns.

Required profile

• Strong communication, empathy and attention to detail.
• Experience in customer service or call‑center environments.
• Ability to stay calm and solution‑oriented under pressure.

Required skills

• Advanced Bulgarian language proficiency (mandatory).
• Advanced Romanian language proficiency (essential).
• Basic English proficiency.
• PC literacy and ability to work with multiple systems.

What we offer

• Competitive salary with performance bonus.
• Meal vouchers (30 RON/day) and 13th month salary.
• Hybrid working model.
• Medical and life insurance.
• Opportunities for growth within a global, supportive company.