Online service Operation Specialist
Huawei Technologies CBG · București
Job description
About the role
The Online Service Operation Specialist will manage and monitor the performance of online service NSS and interaction services across European contact centers, focusing on data analysis, issue resolution and continuous improvement.
Key responsibilities
- Monitor online service NSS and interaction metrics (first call resolution, SLA) for European contact centers, analyse anomalies and coordinate corrective actions.
- Identify top recurring issues, analyse root causes, develop improvement plans and ensure closure of unclosed cases.
- Collect consumer feedback, analyse it and drive improvements in service processes and overall satisfaction.
Required profile
- Up to 3 years experience in European interactive service (e.g., hotline) operation management.
- Strong communication, logical thinking, highly organized and target‑oriented.
- Proficiency with Office tools such as Excel and PowerPoint; fluent English (Chinese a plus).
Required skills
- Excel
- PowerPoint
Questions fréquentes
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Published 2 săptămâni în urmă
Expires peste 1 lună
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Huawei Technologies CBG
București
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