Customer Loyalty Specialist (Spanish-speaking)

About the role

ING Hubs Romania, which provides software development, data management, risk and compliance, audit and retail operations services to 24 ING units worldwide, is looking for a Customer Loyalty Specialist to join its Client Services Business team. You will work in the Customer Loyalty Team (CLT) handling operational requests from corporate international clients.

Key responsibilities

• Resolve daily operational challenges by discussing them with other departments outside your area of expertise.
• Handle requests from corporate international clients and manage operational and non-commercial client documentation, such as account opening confirmations and capital increase letters.
• Contact clients about account administration, recalculations, payment investigations and general banking operations (excluding commercial matters).
• Keep static client data and documentation accurate and complete in banking systems.
• Open, close, block or unblock client accounts, set up automatic balance transfers and interest postings, and verify client signatures.
• Process documentary products such as guarantees and amendments, and analyse guarantee letters for limits, amounts, tenors and expiry dates.
• Investigate operational errors reported by clients and provide Swift messages confirming client payments.
• Take part in Agile working methods, including daily stand-ups and retrospectives, and engage in local and international projects as requested.

Required profile

• Bachelor's degree or high school diploma with an economic profile, plus relevant banking or accounting experience and training.
• At least one year of operational banking experience, preferably in a client-facing role (phone, email and chat).
• Training in customer service and banking operations.
• Fluent spoken and written Spanish and solid English; Portuguese is a plus.
• Understanding of banking legislation and regulations.
• Strong oral and written communication, collaboration, client orientation and organisational skills.

Required skills

• Proficiency in MS Office
• Banking operations and customer service