Customer Loyalty Member (Dutch) – Client Services

About the role

ING Hubs Romania, which provides software development, data management, risk and compliance, audit and retail operations services to 24 ING units worldwide, is looking for a Customer Loyalty Member to join its Client Services Team. You will support corporate international clients and handle operational banking tasks, working in an international, dynamic and expanding team.

Key responsibilities

• Resolve daily operational challenges by discussing them with other departments outside your area of expertise.
• Handle requests from corporate international clients and manage operational and non-commercial client documentation, such as account opening confirmations and capital increase letters.
• Contact clients about account administration, recalculations, payment investigations and general banking operations (excluding commercial matters).
• Keep static client data and documentation accurate and complete in banking systems, and open, close, block or unblock accounts on request.
• Set up accounts for automatic balance transfers and interest postings, verify client signatures and confirm account status changes with Relationship Managers.
• Process documentary products such as guarantees and amendments, and investigate operational errors reported by clients.
• Provide Swift messages confirming client payments and handle banking correspondence with financial institutions.
• Take part in Agile working methods, including daily stand-ups and retrospectives, and contribute to local and international projects.

Required profile

• Bachelor's degree or high school diploma with an economic profile, plus relevant banking or accounting experience and training.
• At least one year of operational banking experience, preferably in a client-facing role (phone, email and chat).
• Training in customer service and banking operations.
• Fluent spoken and written Dutch, solid English.
• Understanding of banking legislation and regulations.
• Excellent client orientation, patience, attentiveness and clear communication.

Required skills

• Proficiency in MS Office.
• Knowledge of banking operations and Swift messaging.