Senior Technical Support Specialist

About the role

Garmin is seeking an experienced Senior Technical Support Specialist to join its IT Support Team in Cluj-Napoca. The role is onsite, requiring five days a week in the office, and focuses on endpoint lifecycle and security management.

Key responsibilities

• Manage workstation provisioning, configuration, deployment, replacement, and retirement while ensuring compliance with company standards.
• Deploy and maintain applications, OS updates, and endpoint configurations using device management tools.
• Support endpoint patching, disk encryption, endpoint protection, and device compliance, collaborating with the security team.
• Own incidents and service requests, prioritize based on business impact, and keep users informed.
• Identify recurring incidents, investigate root causes, and implement lasting improvements.
• Coordinate employee onboarding/offboarding workstation preparation, application setup, and access requests.
• Troubleshoot connectivity issues (wired, wireless, VPN, DNS, authentication) and escalate infrastructure problems.
• Support collaboration tools and meeting‑room AV equipment.
• Maintain accurate hardware/software inventory and asset records.
• Identify automation opportunities to improve support processes.
• Participate in workstation refreshes, application rollouts, office changes, and technology upgrades.

Required profile

• 5+ years of experience in endpoint support, troubleshooting complex issues independently.
• Proven ability to coordinate resolutions across multiple technical teams.
• Strong service‑oriented mindset with clear communication for users of varying technical levels.
• Bachelor's degree or equivalent experience.
• Fluency in English.

Required skills

• Enterprise endpoint management and software deployment tools (e.g., Microsoft Intune, Configuration Manager, JAMF).
• Scripting for automation (PowerShell, Bash).
• Operating systems: Windows, Linux, macOS.
• Directory Services account administration.
• IT Service Management systems.
• Networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Endpoint security practices: encryption, endpoint protection, secure device retirement.

What we offer

• 24 days of annual leave plus additional vacation based on tenure.
• Health package, glasses budget, and monthly sports/wellbeing allowance.
• Career development programs, e‑learning access, and conference support.
• Employee stock purchase plan, retirement contribution, and loyalty bonuses.
• Meal tickets, product discounts, and access to Garmin devices for testing.