Incident Administrator with French

About the role

Inetum, a European digital services group, is looking for an Incident Administrator with French in Bucharest. The role acts as the entry point for incident management, coordinating stakeholders, prioritizing incidents and supporting the Incident Management project.

Key responsibilities

• Manage payment incidents by bringing the right stakeholders together quickly and keeping communication with all partners
• Act as spokesperson for the Global Transaction Payment Services professions during production incidents, arbitrating priorities and identifying impacts and risks
• Report the flow management department's needs for the incident system and build a close link with Global Transaction Banking business lines
• Implement actions that improve the perception of incidents and work with the Global Business Service Unit to reflect the customer vision in incident processes
• Produce incident protocol documents and prioritize incidents by urgency and business impact
• Support team members on processes and change management for the Incident Management project
• Detect stability and robustness needs for the flow management department and monitor them with technical teams
• Inform management when a major client impact is identified and interact with users opening IT support tickets throughout the incident lifecycle
• Log all incidents and resolutions to identify and prevent recurring problems

Required profile

• Good level of English and French (B2+/C1)
• Proven problem-solving and analytical skills, able to handle major incidents swiftly and judiciously
• Autonomy, curiosity, adaptability, negotiation skills and customer orientation
• Relevant experience in IT service management, especially incident or problem management, is highly valued
• Certifications in ITIL or other service management frameworks are an advantage
• Knowledge of Global Transaction Banking products such as payment methods is an advantage

Required skills

• Incident response infrastructure, ITIL, metrics and production environment
• Incident reporting and handling of technical issues
• Analyzing large volumes of data under pressure

What we offer

• Full access to a foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings
• Medical insurance and meal tickets
• Monthly budget for a flexible benefit platform
• Access to 7 Card services and wellbeing activities