Customer Service Agent – Greek Speaking

About the role

KONE is seeking a Greek‑speaking Customer Service Agent to join its Customer Care team in Bucharest. You will handle emergency elevator calls, respond to inbound customer requests, and conduct follow‑up outreach.

Key responsibilities

• Emergency support: receive urgent calls, dispatch technicians, and guide passengers stuck in elevators.
• Inbound customer requests: answer calls and messages within SLA, log complaints, update information, and escalate complex cases.
• Outbound follow‑up: conduct post‑service surveys, welcome calls, and periodic contacts for campaigns while maintaining data accuracy.

Required profile

• Strong communication, empathy and attention to detail.
• Experience in customer service or call‑center environments.
• Ability to stay calm and solution‑oriented under pressure.

Required skills

• Greek – advanced (mandatory).
• Romanian – advanced (mandatory).
• English – basic.
• PC literacy and ability to work with multiple systems.

What we offer

• Competitive salary with performance bonus.
• Meal vouchers – 30 RON/day.
• 13th salary, medical and life insurance.
• Opportunities to grow within a global, supportive company.