Agentic Workflow Specialist

About the role

Join PwC's AI Transformation & Agentic Systems Practice to redesign complex business work into effective human‑agent workflows. You will translate process intent into executable orchestration, controls and acceptance criteria, driving measurable improvements.

Key responsibilities

• Decompose processes into goals, tasks, decisions, tools, exceptions and hand‑offs suitable for agent execution.
• Design multi‑agent orchestration, human approvals, escalation paths and fallback behavior.
• Define business rules, permissions, audit points and workflow‑level acceptance criteria.
• Configure workflow, automation or low‑code components and collaborate on custom implementation.
• Facilitate simulation, user testing and iterative workflow improvement.
• Measure cycle time, quality, effort, throughput and other workflow‑value indicators.

Required profile

• 5+ years of experience in process transformation, intelligent automation, business analysis, product ownership or workflow implementation.
• Strong process‑mapping, requirements, controls and facilitation skills.
• Working knowledge of agents, APIs, workflow engines, low‑code platforms and human‑in‑the‑loop design.
• Ability to bridge operational users and engineering teams in agile delivery.

Required skills

• Modeling processes with BPMN or equivalent notation.
• Designing agentic orchestration patterns (tools, state, memory, hand‑offs, approvals, exception paths).
• Experience with workflow/low‑code platforms such as Microsoft Copilot Studio, Power Automate, Camunda, UiPath or n8n.
• Familiarity with graph‑based orchestration tools like LangGraph.
• Use of process‑mining or task‑analysis tools such as Celonis or Microsoft Process Mining.