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Sr. Technical Support Representative (Bilingual – French/English)

Axon · Bucharest

New
Senior 🇬🇧 English
Windows mobile devices cloud-based solutions internet networking routing Salesforce MS Dynamics JIRA RingCentral

Job description

About the role

As a senior bilingual member of Axon’s Technical Support team, you will act as a bridge between the company and French‑speaking customers and law‑enforcement partners worldwide. You will deliver expert technical assistance in both French and English, ensuring a seamless, culturally aware experience.

Key responsibilities

  • Troubleshoot and resolve technical issues on Axon hardware, software and cloud solutions.
  • Become a subject‑matter expert on the full product portfolio and share knowledge with internal teams.
  • Identify, report and help resolve product bugs, using data and customer feedback to surface trends.
  • Provide bilingual support via phone, email and chat, managing the French‑language case queue.
  • Translate and localize documentation, knowledge‑base articles and customer communications as needed.

Required profile

  • Bachelor’s degree preferred or equivalent work experience.
  • 2+ years of technical support experience with software, hardware or web‑based solutions.
  • Full professional fluency in French and English, spoken and written.
  • Strong understanding of internet networking, routing and cloud‑based environments.
  • Ability to manage competing priorities, work independently and maintain confidentiality.

Required skills

  • Windows operating systems.
  • Mobile device troubleshooting.
  • Cloud‑based solution support.
  • Internet networking and routing.
  • Salesforce, MS Dynamics, JIRA and RingCentral.

What we offer

  • Competitive salary and 401k with employer match.
  • Paid time off and robust parental leave policy.
  • Medical, dental and vision plans.
  • Fitness, emotional & mental wellness programs.
  • Learning and development opportunities.

Questions fréquentes

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Source : ats:greenhouse

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Published 1 oră în urmă

Expires peste 1 lună

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Axon

Bucharest