Sr. Technical Support Representative (Bilingual – French/English)

About the role

As a senior bilingual member of Axon’s Technical Support team, you will act as a bridge between the company and French‑speaking customers and law‑enforcement partners worldwide. You will deliver expert technical assistance in both French and English, ensuring a seamless, culturally aware experience.

Key responsibilities

• Troubleshoot and resolve technical issues on Axon hardware, software and cloud solutions.
• Become a subject‑matter expert on the full product portfolio and share knowledge with internal teams.
• Identify, report and help resolve product bugs, using data and customer feedback to surface trends.
• Provide bilingual support via phone, email and chat, managing the French‑language case queue.
• Translate and localize documentation, knowledge‑base articles and customer communications as needed.

Required profile

• Bachelor’s degree preferred or equivalent work experience.
• 2+ years of technical support experience with software, hardware or web‑based solutions.
• Full professional fluency in French and English, spoken and written.
• Strong understanding of internet networking, routing and cloud‑based environments.
• Ability to manage competing priorities, work independently and maintain confidentiality.

Required skills

• Windows operating systems.
• Mobile device troubleshooting.
• Cloud‑based solution support.
• Internet networking and routing.
• Salesforce, MS Dynamics, JIRA and RingCentral.

What we offer

• Competitive salary and 401k with employer match.
• Paid time off and robust parental leave policy.
• Medical, dental and vision plans.
• Fitness, emotional & mental wellness programs.
• Learning and development opportunities.