Romanian/Bulgarian Service Action Coordinator

About the role

A client of Cross Border Talents is looking for a Romanian/Bulgarian-speaking service action coordinator to join a fast-paced, multicultural team delivering a high-quality customer experience. The role covers handling breakdowns and follow-up on open cases for commercial vehicles.

Key responsibilities

• Handle the full breakdown process in the required languages for all products supported in the department, following the procedures
• Follow up open cases actively through the monitoring information system
• Arrange the financial aspects of a breakdown according to warranty, soft products and financial routines
• Escalate cases according to the escalation process
• Communicate clearly and correctly with all parties using the technical knowledge gained

Required profile

• Romanian and Bulgarian, with English
• Previous experience in a customer service role
• Technical awareness of commercial vehicles
• Ability to attend a 4-week training course in the UK, paid by the company

Required skills

• Basic skills in MS Office applications
• Excellent interpersonal and active listening skills
• Clear communication and problem-solving mindset
• Strong attention to detail, teamwork, multitasking and organisation