Customer Product Engineer – EMEA

About the role

Join Alchemy's Customer Engineering team to deliver a seamless onboarding experience and ongoing success for customers across the EMEA region. You will act as the technical liaison for Account Abstraction and Wallet Services, turning customer feedback into product improvements.

Key responsibilities

• Provide hands‑on technical support for the Account Abstraction product vertical.
• Scale support operations using internal tooling, runbooks, and DevX enhancements.
• Gather and communicate customer needs to shape product road‑maps and new feature development.
• Build and maintain relationships with complex internal and external stakeholders.
• Drive referrals and champion the customer voice within the organization.

Required profile

• 1+ years of experience in a software development role.
• Technical degree or equivalent experience.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills with both internal teams and external customers.
• Interest in blockchain, crypto, and emerging technologies.

Required skills

• Account Abstraction
• Wallet Services
• Blockchain fundamentals

What we offer

• Private health insurance
• Gym reimbursement
• Commuter benefits
• Flexible time off
• In‑office group meals
• Learning & development stipend
• Company‑sponsored conferences and events
• Books & audiobook subscription via Bookster