Account Associate - German Speaking

About the role

The Account Associate supports the success and retention of ClassPass fitness and wellness partners across the region. This role focuses on day‑to‑day partner service, platform optimisation, and post‑sale support, ensuring partners are set up for success and enabling the broader account team to concentrate on strategic growth.

Key responsibilities

• Serve as the first line of support for ClassPass partners, resolving operational questions and issues via email and support channels.
• Maintain up‑to‑date partner information in systems and ensure accurate listings and class schedules.
• Collaborate with Account Managers to prepare reports, surface key partner needs, and support outreach campaigns.
• Assist in the onboarding process for new partners, ensuring smooth activation on the platform.
• Monitor partner performance and flag any concerns or opportunities to the broader team.
• Deliver excellent partner experience by responding promptly, professionally, and empathetically.

Required profile

• 0–1 years of experience in customer support, account coordination, or operational roles.
• Strong communication and organisational skills.
• Comfort using CRM systems, email platforms, and spreadsheets.
• Detail‑oriented with the ability to manage multiple tasks simultaneously.
• Exceptional verbal and written English and German.
• Alignment with Playlist core values and eagerness to learn in a fast‑paced environment.

Required skills

• CRM systems
• Email platforms
• Spreadsheets