Product Management Support Junior

About the role

We are looking for a Junior Product Management Support professional to help develop and optimise AI‑enabled training and conversational solutions. You will translate customer needs into scalable concepts, build low‑code/no‑code prototypes and ensure data‑driven product performance.

Key responsibilities

• Gather, analyse and convert customer requirements into strategic concepts and functional designs for AI training solutions.
• Develop hands‑on low‑code/no‑code proof‑of‑concepts (chatbots, voicebots, research agents) to support the sales team.
• Monitor global technology trends and contribute to the product roadmap.
• Define and manage KPI dashboards to visualise product performance.
• Identify optimisation opportunities in service and support processes and drive automation initiatives.
• Apply internal procedures and support cross‑departmental activities as required.

Required profile

• University degree in Business Informatics, Industrial Engineering, Business Administration or a related hybrid field (high‑school diploma also required).
• Fluent English.
• Strong business‑IT mindset with a passion for AI technologies.
• Willingness to work with low‑code/no‑code platforms and cloud‑based AI tools.

Required skills

• Low‑code/no‑code development platforms.
• Google Cloud CX Agent Studio (or similar AI tooling).
• Understanding of APIs and OAuth authentication.
• Basic knowledge of cloud platforms and automation suites.

What we offer

• Opportunity to work in a leading service provider of enterprise and IT solutions.
• Collaborative environment that values diversity and continuous learning.